Terms of service

Welcome to Zainco. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before using our store.

1. General Information

Zainco is an online store based in the United Arab Emirates, offering high-quality, custom-branded products. Our products are available exclusively for delivery within the UAE.

2. Orders and Payments

We offer the following payment methods:

  • Cash on Delivery (COD)

  • Card Payment at the time of delivery

  • Bank Transfer or Cash Transfer (if arranged through WhatsApp)

Once your order is placed, we will confirm it via WhatsApp or phone. Orders may be cancelled within a short period after placement — please contact us immediately for changes.

3. Shipping and Delivery

  • We deliver across the UAE through a contracted shipping company.

  • Delivery times typically range from 2 to 5 business days, depending on location.

  • Delivery fees may vary and will be clearly mentioned during checkout or order confirmation.

4. Returns and Refunds

We accept returns and issue refunds only in the following cases:

  • The product arrives damaged or defective

  • The product does not function as described

To request a return or refund:

  • Contact us via WhatsApp at +971 56 328 7897 within 48 hours of receiving the item

  • Provide clear photos or videos showing the issue

We do not accept returns for reasons such as change of mind or dislike of product color/style once used.

5. Customer Service

For any inquiries, order updates, or support:
📱 Contact us via WhatsApp: +971 56 328 7897
⏰ Support Hours: Daily, 10 AM – 10 PM (UAE time)

6. Use of Website

By using our site, you agree not to engage in:

  • Any fraudulent activity

  • Misuse of our product listings, images, or content

  • Violations of any applicable UAE laws

7. Liability

Zainco is not responsible for delays caused by third-party shipping providers. We are also not liable for misuse or improper handling of the product after delivery.

8. Changes to Terms

We reserve the right to update these Terms of Service at any time. Please check this page regularly for any changes.